FAQ

What is the lightbox?

The lightbox is a "folder" on our website that you create, in which you can store, manage, and share products and images of interest to you.

Lightboxes are designed to help you get organized. When you find an image on our website that you like, you can save it to a lightbox you've created and continue searching.

Most people use lightboxes to store images they're interested in purchasing.

If you wish to purchase an image that is in your lightbox, click on the thumbnail to view the enlarged image. Select the items that you want to purchase and click on the "add to cart" button.

How much is shipping?

Please refer to our Shipping page for detailed shipping information.

I have concerns about entering my credit card information over the internet, is your site secure?

Yes, our site is secure. When you are directed to the payment page of our site, you enter a secure area in which to enter your private data. This area is protected by an ssl certificate issued by thawte.

If you are still concerned about entering your information online, just give us a call and place your order over the phone! Please call 1.800.810.8933 or contact Caroline at cjudd@westcoastresorts.com

Our off-line credit card system takes VISA, MASTERCARD, AMERICAN EXPRESS. You can, of course, always mail a check as well but this adds considerable time to the processing of your order.

What is the shopping cart?

The shopping cart displays your order details, if you wish to delete an item from your order before proceeding to checkout, simply hit the remove link.

How do I Checkout?

You will need to login to checkout your order. If you are new to the site please complete the registration form to create a username and password. This information is stored, so that you can return to the site to make future purchases and so that we can review your orders.

Our off-line credit card system takes VISA, MASTERCARD, AMERICAN EXPRESS. Alternatively, you may mail us a check, but please keep in mind that this adds considerable time to the processing of your order. To order by phone please call toll free: 1.800.810.8933 (TYEE)

What is the "my account" page?

This page shows your order history and also allows you to download any instant download orders.

What is your Return Policy?

If for any reason you are not satisfied with your order, we will refund 100% of your order upon its return to us in the condition that it was received. Return shipping charges are your responsibility. You must contact us prior to any return and we will give you specific return instructions. If your order is delivered damaged, it is your responsibility to contact the shipper. IMPORTANT: Save all packing materials. Failure to do so can cause the shipper to deny your claim.

Have we answered all of your questions? If not, please feel free to contact us, 1.800.810.8933 or marketing@westcoastresorts.com